Grooming Terms & Conditions
🧾 Pricing & Quotes
- All prices listed are a guide only and may vary based on your pet’s size, breed, coat type, and grooming time required.
- Extra fees may apply for uncooperative pets or if additional services are needed.
- Prices are subject to change without notice.
- A final quote will be provided after assessing your pet on the day.
✂️ Grooming Policies
- Matted pets will receive a full clip. We do not perform de-matting to avoid stress and discomfort.
- If fleas are found, a mandatory flea wash will be added. Extra charge applies.
- Muzzles may be used at our discretion, only as a last resort, to ensure groomer safety.
- We do not use sedation under any circumstances. This should only be administered by a certified vet.
🔐 Safety & Wellbeing
- Our salon is protected by 24/7 CCTV to ensure the safety of your pet and our team.
- We reserve the right to pause or cancel grooming at any stage if it’s deemed unsafe for the pet or groomer.
- Please let us know in advance if your pet has medical conditions or special care requirements.
📅 Bookings & Cancellations
- New clients are required to pay a $30 non-refundable deposit per pet to secure a booking.
- To reschedule or cancel, please provide at least 48 hours’ notice. Missed appointments or late cancellations will result in forfeiting your deposit and may incur a fee at your next visit.
- If you're more than 10 minutes late, a $1 per minute late fee may apply.
- If you arrive over 20 minutes late, your appointment may be cancelled.
- Pets must be collected before closing time to avoid additional charges.
- Pawda Works & Co reserves the right to decline appointments at our discretion.